Refund policy

We want you to love your purchase. If for any reason you are not completely satisfied, you can request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase will also be required.

To start a return, please contact us at createwithkaz@gmail.com.

If your return is accepted, we will provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or incorrect so we can resolve the issue as quickly as possible.

Non-returnable items

Certain items cannot be returned, including personalised or custom-made products, sale items, and gift cards.

Exchanges

The quickest way to receive a different item is to return the original item once approved and place a new order separately.

European Union 14-day cooling off period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, your refund will be processed back to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at createwithkaz@gmail.com.